Refund policy
We accept eligible return requests made within 14 days after the order is delivered.
To qualify for a return, the item must be returned in the same condition in which it was received, with all original packaging, accessories, protectors, inserts, and labels included. A receipt or other proof of purchase is required.
For sealed diecast collectibles, the factory packaging is part of the collectible. Blister packs, boxes, seals, tape, and other packaging must remain unopened and unaltered. Items that have been opened, removed from their packaging, modified, wheel-swapped, painted, customized, damaged after delivery, or returned with missing parts are not eligible for buyer-remorse returns.
To request a return, contact us at lyonautomotivegroup@gmail.com before sending anything back. Approved returns should be mailed to:
KARBUFF Die-Cast Collectibles
2700 Broadbent Pkwy NE, Suite B
Albuquerque, NM 87107
Items returned without prior authorization may not be accepted.
Return Shipping and Restocking Fee
For buyer-remorse returns, including ordering the wrong item or changing your mind, the customer is responsible for return shipping. We recommend using tracked and adequately insured shipping. A 10% restocking fee will be deducted from the approved refund.
Original shipping charges are not refundable on buyer-remorse returns.
If KARBUFF sent the wrong item or the item arrived materially damaged because of our error, we may provide a return label and waive the restocking fee after reviewing the claim.
Collectible Packaging and Condition
We make reasonable efforts to photograph and describe visible package condition. Minor factory imperfections—including soft corners, light edge wear, small scratches, paint variations, uneven seals, or minor blister and card imperfections—can occur during manufacturing and distribution.
For higher-value collectibles, Chase cars, Super Treasure Hunts, and Grails, please review all listing photographs and condition notes before purchasing. Contact us with any condition questions before placing your order.
Damaged, Incorrect, or Missing Items
Inspect your order when it arrives. If an item is incorrect, missing, or materially damaged, contact us promptly at lyonautomotivegroup@gmail.com. Include your order number and clear photographs of the item, collectible packaging, shipping box, packing materials, and shipping label so we can evaluate the issue and, when applicable, file a carrier claim.
Keep all packaging until the issue is resolved.
Non-Returnable Items
The following items cannot be returned unless required by law or the item received was materially different from the listing:
- Opened, altered, customized, disassembled, painted, or wheel-swapped diecast items
- Personalized or made-to-order products
- Items clearly identified in the listing as “Final Sale” or “As Is”
- Gift cards
- Trade transactions, which are governed by KARBUFF’s separate trade terms
Cancellations
Customers may request cancellation within one hour after placing an order, provided the order has not already been fulfilled or shipped. After that period, cancellation requests are not guaranteed.
Exchanges
We do not process direct exchanges. If a return is approved, return the original item and place a separate order for the replacement item.
Refunds
We will notify you after we receive and inspect the return. If approved, the refund will be issued to the original payment method, minus any applicable 10% restocking fee and nonrefundable shipping charges.
Please allow up to 10 business days after approval for the refund to be issued. Your bank or credit-card provider may require additional processing time.
Marketplace Purchases
Purchases made through eBay, Whatnot, TikTok Shop, or another marketplace must be handled through that marketplace’s return process. The marketplace’s rules and buyer-protection requirements will control if they conflict with this policy.
Questions
For return or refund questions, contact: